cd44 bd's Privacy Policy

This Privacy Policy ("Policy") governs the information relationship between cd44 bd ("we", "us", "Platform") and its users ("you", "user"). By browsing the cd44 bd website, creating an account, or using any of our services, you are considered to have accepted the terms of this Policy.

The full terms governing the use of all our services are available on the Terms and Conditions page. This Policy complements those terms — it does not replace them. cd44 bd provides services only to individuals aged 21 or above.

This Policy may be updated from time to time. For significant changes, we will send a notice to your registered email address or through the Platform. Continued use of the service after any change will be considered acceptance of the revised Policy.

cd44 bd collects user information in several ways. The types of information collected are described below:

2.1 Registration and Identity Information

When you open an account, you provide the following information:

• Full name and date of birth (for age verification)
• Email address and mobile number
• National ID or passport number (for identity verification)
• Address and country
• Username and password

2.2 Financial Transaction Information

During deposits and withdrawals, we record payment method details (such as the last few digits of a bKash, Nagad, Rocket, Upay, or bank account number), transaction amounts, and timestamps. Full account numbers or PINs are not stored on our servers.

2.3 Usage Information

Information collected automatically while you use the Platform includes IP address, device type, browser version, login times and dates, preferred games, and betting history. This information is used to improve service quality and ensure account security.

2.4 Cookies and Tracking Technologies

Our website uses cookies. Cookies remember your browser settings, keep your session active, and help monitor site performance. Cookies can be disabled in your browser settings, though doing so may limit some features.

cd44 bd uses your information for the specific purposes listed below:

• Creating, managing, and securing your account
• Processing deposits and withdrawals and maintaining transaction history
• Providing bonuses, promotions, and VIP benefits
• Preventing fraud and monitoring account security
• Resolving your issues through 24/7 support
• Following responsible gaming guidelines and applying necessary limits
• Technical improvement of the Platform and fixing errors
• Complying with applicable laws and regulations

We do not and will not sell your information to third parties for marketing purposes. However, certain essential partners (such as payment processors or IT security providers) may access a limited amount of information to operate our services — our agreements with them are consistent with this Policy.

cd44 bd uses industry-standard technology to protect your personal information. All sensitive data is secured through SSL encryption and stored safely on our servers.

4.1 Retention Period

We retain your information for as long as your account is active. Even after an account is closed, certain information may be kept for as long as necessary to meet legal obligations, resolve disputes, or prevent fraud.

4.2 Access Control

Only authorised staff have access to your personal information, and only on a need-to-know basis. All staff operate under confidentiality obligations.

4.3 User Responsibility

You also play a role in keeping your account secure. Keep your password strong and private — do not share it with anyone. If you notice any suspicious activity, notify our support team immediately.

cd44 bd may share your information with third parties in the following circumstances:

• Payment processors: bKash, Nagad, Rocket, Upay, and bank transfer services receive only the minimum information needed to complete transactions.
• Technology service providers: Our cloud and cybersecurity partners operate under contractual confidentiality agreements.
• Legal obligations: Information may be disclosed in response to a court order or a lawful request from a government authority.
• Fraud prevention: Relevant information may be shared with authorities in connection with investigations into money laundering or other illegal activity.

Outside of these cases, your information is not transferred to third parties for any commercial purpose.

Some of cd44 bd's technical infrastructure may operate on servers outside Bangladesh. In such cases, we ensure that data protection standards are consistent with this Policy. End-to-end encryption is used when transferring data.

When transferring data to third countries, appropriate contractual protections are in place with the receiving parties.

As an account holder at cd44 bd, you have the following rights:

7.1 Right to Access and Correct Information

You may view the information stored in your profile at any time and, where necessary, request corrections through our support team.

7.2 Right to Delete Information

When closing your account, you may request that your personal information be deleted. However, certain information may need to be retained for a set period due to legal obligations.

7.3 Right to Object to Processing

You may opt out of marketing communications at any time. Contact the support team and we will act promptly.

7.4 Right to Data Portability

You may request your account data in a structured format. cd44 bd will fulfil this request within a reasonable time.

To learn more about our commitment to responsible gaming and your rights, visit the Responsible Gaming page.

cd44 bd strictly enforces a 21+ age policy. If any person opens an account while under the age of 21, the account will be cancelled and the associated information will be securely deleted. We do not knowingly collect information from minors.

If you suspect that someone in your household has opened an account without authorisation, contact us immediately via live chat or email.

Based on your consent given at registration, cd44 bd may send promotional messages. Every marketing message will include an opt-out option. Even if you opt out, necessary account-related communications (such as transaction confirmations or security alerts) may continue to be sent.

To learn more about us and get to know our Platform, visit the About Us page.

cd44 bd may revise this Privacy Policy at any time. After any change, the new version will be published on this page and the "Last Updated" date will be changed. For significant changes, a separate notice will be sent to your registered email.

For further questions about changes, you can visit our Frequently Asked Questions (FAQ) page or contact the support team directly.

If you have any questions, requests, or complaints about this Privacy Policy, please contact the cd44 bd support team:

• Live Chat: 24 hours a day, 7 days a week (in Bengali and English)
• Email: [email protected]

We generally respond to emails within business days. For urgent matters, live chat will get you the fastest response.